Support
A little help getting your wardrobe sorted. Find answers below for your account, photos and daily outfits.
Account and login
Log in with the email address you used to create your account. If you are new, choose “New here? Build my wardrobe” and check your inbox for the confirmation email. Check spam or junk if it has not arrived.
If you forget your password, choose “Forgot password?” on the login page and request a reset email. Open the latest link. If a confirmation or reset link has expired, return to the account page and request a new one. Never share your password or an email sign-in link with anyone.
Wardrobe and photo uploads
Use the + menu and choose “Add clothes”. Photograph or select an image, check the suggested clothing details and save the item. Use a clear, well-lit photo with the garment visible. You can review and correct the category and other details before saving.
If an upload fails, check your connection and your browser’s camera or photo permissions, then try again. You can choose an existing photo if taking a new one is unavailable. Photo cleanup may take time; keep the page open while it finishes.
Outfit recommendations
Your first Dress Me outfit unlocks after you add 10 items. Outfit variety also depends on having compatible pieces: a top and bottom, or a one-piece outfit, with suitable shoes. If the app asks for a missing type of item, add it to your wardrobe or correct an item’s category.
Choose an occasion before generating a look. If a suggestion is not right, ask for another, swap a piece or give feedback. Your feedback helps personalise future picks. If no outfit appears, check your connection and try again. Smaller wardrobes may have only a few valid combinations.
Location and weather
Weather is optional. You can allow device location, enter a city manually or turn weather off. If you declined permission, change it in your browser or device settings, or choose a city instead. Dress Me still works without weather.
If the weather cannot load, check your connection and retry. A saved city may need updating when you travel.
Delete your account
Log in, open Me and scroll to “Delete account”. Read the confirmation, tick the acknowledgement and confirm deletion. This permanently removes your account and saved wardrobe, outfit, inspiration and fit data, including uploaded photos. You will be signed out when deletion succeeds.
Deletion cannot be undone. If it fails, try again. If you cannot log in, use password recovery first. More information about deletion and service-provider records is in our Privacy Policy.
Contact support
Support contact: Email support@outfitpending.com and we will get back to you.
When you write to us, include what you were trying to do, any error shown, your device and browser, and the approximate time it happened. Do not send passwords, verification links or sensitive photos.